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Privacy Policy

  1. Introduction

    1. We are committed to safeguarding the privacy of our website visitors and individual customers.
    2. This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
    3. We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
    4. In this policy, “we”, “us” and “our” refer to Fonthill LTD. For more information about us, see Section 12.

  2. The personal data we collect

    1. In this Section 2 we have set out the general categories of personal data that we process.
    2. We may process data enabling us to get in touch with you (“contact data”). The source of the contact data is you (when you email us or make a booking through our reservations system)
    3. We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is https://plausible.io/ – the data collected by plausible is entirely anonymous and cannot be connected to your personal data.

  3. Purposes of processing and legal bases

    1. In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
    2. Operations – We may process your personal data for the purposes of, the processing and fulfilment of bookings and reservations. The legal basis for this processing is our legitimate interests, namely the proper administration services and business.
    3. Relationships and communications – We may process contact data, for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.
    4. Research and analysis – We may process usage data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

  4. Providing your personal data to others

    1. We may disclose contact info to our suppliers or subcontractors insofar as reasonably necessary for facilliating the requirements of your booking.

  5. Retaining and deleting personal data

    1. This Section 5 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
    2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    3. We will retain your personal data as follows:
      1. contact data will be retained for a minimum period of 6 months following the date of the most recent contact between you and us, and for a maximum period of 1 year following that date
      2. communication data will be retained for a minimum period of 6 months following the date of the communication in question, and for a maximum period of 1 year following that date;
    4. Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  6. Your rights

    1. In this Section 6, we have listed the rights that you have under data protection law.
    2. Your principal rights under data protection law are:
      1. the right to access – you can ask for copies of your personal data;
      2. the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
      3. the right to erasure – you can ask us to erase your personal data;
      4. the right to restrict processing – you can ask us to restrict the processing of your personal data;
      5. the right to object to processing – you can object to the processing of your personal data;
      6. the right to data portability – you can ask that we transfer your personal data to another organisation or to you;
      7. the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
      8. the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
    3. You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

  7. About Cookies

    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

  8. Cookies that we use

    1. We use cookies for the following purposes:
      1. authentication and status – we use cookies to identify you as a unique user when you visit our website and as you navigate our website
        ( cookies used for this purpose are: WP_DATA_USER, WP_PREFERENCES_USER_* )
      2. personalisation – we use cookies to store information about your preferences and to personalise our website for you ( cookies used for this purpose are: message-read-*, cookie-banner-show );
      3. security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally ( cookies used for this purpose are: WP_DATA_USER, WP_PREFERENCES_USER_* );
      4. cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally ( cookies used for this purpose are: cookiefox_consent, cookies_accepted ).
      5. analysis – we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: _clck, _clsk, MUID, CLID – all provided by Microsoft Clarity); 
      6. We do not use cookies for advertising
      7. The cookies message-read-, cookie-banner-show, cookies_accepted & cookiefox_consent are functional cookies used to store your choices about cookie usage and whether you have been informed about their use.
        They are not opted out after making a choice to “deny cookies”.
        Whilst they can be blocked/refused (See section 10), we encourage you to not do so since their purpose is entirely to save you from having to make this choice on every page load.

  9. Cookies used by our service providers

    1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
    2. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
      You can find out more about Clarity’s use of information by visiting https://learn.microsoft.com/en-us/clarity/faq
    3. We also partner with Plausible.io to gain insight into your usage of the site. Plausible.io do not set cookies and do not collect any personal information. You can read all about their very ethical privacy policy here: https://plausible.io/data-policy

  10. Managing cookies

    1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser and from version to version. You can obtain up-to-date information about managing cookies via these links:
      1. https://support.google.com/chrome/answer/95647 (Chrome);
      2. https://support.mozilla.org/en-US/products/firefox/privacy-and-security (Firefox);
      3. https://help.opera.com/en/latest/security-and-privacy/ (Opera);
      4. https://support.apple.com/en-gb/guide/safari/welcome/mac (Safari); and
      5. https://support.microsoft.com/en-gb/windows/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd (Edge).
    2. Blocking all cookies will have a negative impact upon the usability of many websites.
    3. If you block cookies, you will not be able to use all the features on our website.

  11. Amendments

    1. We may update this policy from time to time by publishing a new version on our website.
    2. You should check this page occasionally to ensure you are happy with any changes to this policy.

  12. Our details

    1. This website is owned and operated by Fonthill LTD.
    2. We are registered in England and Wales under registration number 07093215, and our registered office is at 10 Upper Grosvenor Road, Tunbridge Wells, England, TN1 2EP.
    3. Our principal place of business is at The Sussex Arms, Sussex Mews, Tunbridge Wells TN2 5TE.
    4. You can contact us:
      1. by post, to the postal address given above;
      2. by telephone, on the contact number published on our website; or
      3. by email, using the email address published on our website

  13. Representatives

    1. Our representative within the UK with respect to our obligations under data protection law is [identify representative] and you can contact our representative by [contact details].

  14. Credit

    1. This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).